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HOW TO ADD UNC PATCH TO POLICIES IN SPBE CLOUD

September 28, 2016, 5:02 am
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I need a solution

Hi!!!

I need to know to add an UNC patch to policies in cloud console. I need to exclude one path like this:

\\server\path\another_path

I know that if i had the path mapped would be easy but i cant map de path.

And another question:

if i want to exclude one file but this file is in diferents locations (for example in PC1 is in "c:\program files\file.exe" ,but in PC2 is in "c:\file.exe" , how can i do in the policies of the cloud console?

Thank you very much!!!!

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Computer At Risk - You Are Not Protected : Subsciption Cancelled but Licence Available

October 1, 2016, 6:15 pm
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I do not need a solution (just sharing information)

I encountered this problem without warning and for no obvious reason.

Symantec.cloud Status tells me that the computer is at risk. Same goes for the web based console.

On Windows 10 x64, when I navigate to:
   Control Panel\System and Security\Security and Maintenance
I'm shown a message that starts with:
  "Your subscription to Norton Internet Security ran out. ..."
that includes a button marked "Renew". Clicking that button brings up a dialogue asking "Do you want to run this app?" and that is:
   C:\Program Files\Symantec.cloud\EndpointProtectionAgent\Engine\22.6.4.5\WSCStub.exe
Communication begins with the Norton server and then fails telling me "You Are Not Protected".

Clicking on the "Help me stay protected" option takes me to:
   https://support.symantec.com/en_US/article.TECH234472.html
I've applied that advice and also that provided in the linking article associated with:
   3. Reinstall the product
   To install on Windows
   1.    Follow the steps in this article:
    How to install a client <https://support.symantec.com/en_US/article.TECH215636.html>

I created a distributable package as advised in TECH215636. Install the product again and the cycle repeats.

Running SymDiag reveals that:
1. One or more SEP.cloud definition sets are corrupted - Manually updating definitions according to the advice at https://support.symantec.com/en_US/article.TECH212427.html is ineffective whether it's done remotely, locally or using the Intelligent Updater or Rapid Release options.

2. SEP.cloud drivers and services need attention - Service "eeCtrl" is not configured and operating propelry ... service not installed. Service "EraserUtilRebootDrv" is not configured and operating propelry ... service not installed.

Searching the web or the Symantec forum for advice regarding eeCtrl or EraserUtilRebootDrv yields nothing useful that I can see.

Checking:
   https://hostedendpoint.spn.com/Subscriptions.aspx
reveals:
   Symantec Endpoint Protection Small Business Edition

    Total Available Licenses: 3 licenses
    Usage: 1 license

Why have I lost access to licenced functionality all of a sudden and for not otherwise explained reason?

SymDiag Case 11172363

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Clients agent unable to Update

October 3, 2016, 9:06 am
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I need a solution

I'm having issues updating the agent on 50 of our client machines. We've notice that a lot of the machines have this current status:

Operating System:
Windows 7 (x86)
Platform Version:
3.00.00.2701
Status:

Offline

Is there any way of fixing this ?

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SEP.cloud agent with Local Update Host

October 5, 2016, 3:19 am
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Can the SEP.cloud agent be used on computers that are NOT connected to the Internet, when there is a Local Update Host on the local network? 

The reason I am asking is that we are upgrading a number of computers to Windows 10 on a network where the client computers cannot access the Internet. So far we were using the on-premises SEP SBE client, but this does not support Windows 10. The server where SEP Manager is currently installed and could be also used as LUH has Internet connectivity. 

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Support for OS sierra

October 17, 2016, 3:14 am
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PROTECTION AGAINST RAMSONWARE

October 17, 2016, 9:08 am
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Hello!!!!

How do you configure your SEP SBE Cloud to avoid ramsonware ?? I know that virus executes from appdata but i dont know how to block executions from this location in cloud console.

Thank you very much!!!!

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Endpoint won't deploy via GPO

October 18, 2016, 12:26 am
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I need a solution

I've pushed many apps via GPO before but I can't for the life of me get Endpoint Protection Small Business Edition cloud to deploy. I signed into my online account, downloaded the deployment tool, run it which generated the MSI and the MST file, dropped it into a share on the sysvol, located the MSI and deployed it in a GPO as a software install, hit advanced and added the MST in the same share, but no, it won't install.

Group Policy Results Wizard shows this failure:

The assignment of application Symantec.cloud - Group Policy Deployment from policy SEP SMB Cloud failed.  The error was : The group policy framework should call the extension in the synchronous foreground policy refresh.

Some googling tells me this is due to the "Always wait for the network at computer startup and logon" policy not being disabled. I disabled and get the same error, I enabled and still get the same error.

Has anyone been able to get it to install and can help me push via GPO?

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SEP & SEP SBE 2013

October 19, 2016, 11:14 pm
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Hi,

1) Difference between On Prem. SEP vs Available Solution on Cloud
2) Used cased for Cloud AV
3) Benefits and drawback of Cloud AV Solutions
4) Architecture of Cloud deployment
5) Does Symantec is going to offer this as SAS, which means all operation part is taken care by Symantec and customer shall get management console where they can do , monitor policy and management
6) What sort of cloud this can be integrate, as well as does Symantec have it’s own cloud offerings or any preferred Cloud vendor from Symantec

I appreciate any help

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SEP SBE cloud error message

October 21, 2016, 5:43 am
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I need a solution

Anyone know why this happens for SEP SBE cloud?Pic.jpg

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Windows 10 Pro Insider preview 14955

October 26, 2016, 1:34 pm
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I need a solution

I am having some issues installing the Symantec Endpoint protection small business edition (cloud). The install does not complete, it installs the agent but endpoint protection ends with Installation not completed. I have tried reinstalling multiple times without success... I am guessing that the SEP is not compatible with the insider preview version, are there any solutions such as beta versions that could be utilised? This has only occured in the last 3 drops from MS and I was hoping this had been addressed by now.

Thanks in advance

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Exclude Network Path

October 27, 2016, 12:27 am
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I need a solution

I have a network path with a file which is scanned false positive (e.g. \\server\path\false_positive.exe)

Is there a way to exclude this file/folder from beeing scanned in Enpoint Protection Small Business Edition (Cloud)?

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Sigh, even in the latest release the Norton utilities still rule

October 27, 2016, 3:33 pm
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I just installed the latest version of SEP SBE on a laptop that I use for several business clients.

When I opened an elevated command prompt to run the "avagent -SHOW_UI" command I saw that there were no tasks scheduled.

I thought that was OK.

Then I clicked the Start menu and typed, defrag.

When I opened the Disk Defragmenter, I received a pop-up saying that another program was controlling it.

For crying out loud Symantec - cut that out!

I specifically set options on MY computer for a reason. And you have unilaterally changed them without notice or warning.

That is simply disgraceful!

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Slow loading of website

October 30, 2016, 11:01 pm
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I need a solution

I am using endpoint protection manager to block all and allow only certain website by this link:  https://support.symantec.com/en_US/article.TECH95248.html

But the allow website will takes more than 5min to load and cannot load properly. When disable endpoint protection the website load as usual.

Any configuration i have miss out?

120px_Capture.PNG

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Emails based on "I will manage all communcations with this customer"

November 8, 2016, 11:06 am
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I do not need a solution (just sharing information)

When I read the PMC Administrator's Guide and see the following, I tend to believe it.

symcomm.JPG

Especially the part that "the customer receives no email communications concerning the service or account unless" I issue it.

A few months ago I transitioned a number of clients to another vendor's solution.  As part of that migration, I removed their computers, deleted all policies, and effectively nullified their account.

After waiting one full quarter to account for the ExSP reporting period, I took some time today to delete these customers from the PMC.

I have now been flooded with emails and phone calls because my clients received the following notice directly from Symantec:

Dear xxxx,
 
 
Heliotropic Systems, Inc. no longer manages your  Symantec.cloud account. As a result, your Symantec.cloud 
subscriptions provided by your managed service provider have  been cancelled. This means that your account is in a
suspended state:
 
 • Your ELS keys are expired
 
 • Your deployed Backup Exec.cloud agents no longer backup data
 
 • Your deployed Endpoint Protection agents no longer receive updates
 
 Your action is required to restore Symantec.cloud services to your organization. For 60 days, your existing
 Backup Exec.cloud data remains on Symantec servers and your Endpoint Protection agents function without updates. You can:
 
  • Renew your services through the Symantec e-store
 
 • Renew your services through another managed service provider
 
 If you feel you have received this email in error, either:
 
  1. Contact your reseller or managed service provider for more information.
 
 2. Contact Symantec.cloud Customer Support.
 
 Thank you,
 
  Symantec.cloud
 
 
 Ref# 400015
 
  Copyright © 2016 Symantec Corporation. All Rights Reserved.

So where, exactly, does the setting in the PMC actually come into play?

What's with the Backup Exec stuff - that was discontinuued years ago?

Why is Symantec trying one last chance at "poaching" a client?

And they wonder why I am not going to use Symantec Cloud or SEP 14...

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Share folder

November 10, 2016, 6:56 am
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We are new to Symantec EPSBE.  A few of our computers need the ability to scan documents from network all-in-ones to a "scan" folder on them.  This feature no longer works after installing EPSBE and I am assuming it is because of the firewall.  How can we allow this function?

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symantec.com has hijacked my interrnet explorer

November 15, 2016, 6:11 am
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BSOD continuously

December 5, 2016, 4:36 am
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Hi everybody,

I'm having problems with Symantec. I have installed them in computers with Windows 7 but when I try to open a program it give me a Blue Screen. I have tested every component of Symantec (SONAR, AntiSpyware) but the problem is with the Antivirus. When i turn it off, the program works fine but when is on, it crashes always. The only one problem that i have is that BSOD doesn't generates a Dump file.

I tried many things but nothing works.

Please I need a big help :(

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FWIW: The latest update, 22.8.0.50, changes things

December 6, 2016, 7:11 am
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I do not need a solution (just sharing information)

If you are a Managed Services Provider (MSP) and use RMM software to monitor your client's computers, and use Symantec Endpoint Small Business Edition (2013) to protect them, your RMM may report that the desktops are not quite right.

That's because in the latest (re-released) 22.8.0.50 update, Symantec made some changes - and, of course, didn't announce them.

According to one of the technicians I was working with on a related case:

NIS-22.8.0.50 is the current version of SEP SBE.cloud on all workstations. The registry key that contains this information can be found here:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SPNServices\6000\Version

Starting in NIS-22.8.0.50, the virus definition directory got changed to a new folder.

C:\Program Files\Symantec.cloud\EndpointProtectionAgent\NortonData\22.8.0.50\Definitions\SDSDefs

So if your RMM portal looks wonky, let your vendor know about these updates/changes.

My thoughts on this update:

Typical for Symantec, this shows some pretty poor planning and a complete disregard for their MSP base, because it looks like each future update will go into a differently named folder.  This will require a coding update to take place on the part of various RMM vendors as they play "catch-up" after the release.  Because, as I said, none of this was pre-release information...

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SPAM Issues

December 8, 2016, 5:51 am
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Dear All,

I really require a great help from you all. Recently on of my computers in our domain has become a spammer. Because we are getting lots of spam emails error and bounce back which is send as part of our domain. We are having exchange 2013 server but the email is hosted by GoDaddy. Our domain is getting blocked in so many companies since there are spam emails going out. I am unable to trace anything since I am not that good in the firewall. But we have Symantec endpoint protection 12.1 in our company. I have attached the screenshot of the SEP which we are having.

Please provide me suggestions how to find out the PC which is spamming. Do I have to upgrade to any other Symantec product which can be antispam detection? Or is there any other solutions. Please help. I need real solutions. Our domain is getting blocked in many companies.

Thanks in advance.

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Need to generate report showing permit or block action for ntoskrnl.exe

December 8, 2016, 2:46 pm
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I need a solution

Hello everyone,

In an effort to troubleshoot an issue a customer is having, I spun up a Windows 7 VM, enabled remote access to it, and downloaded/installed a trial version of Symantec Endpoint Protection Small Business. The Smart firewall was enabled with default rules. My goal was to see if the file ntoskrnl.exe would be permitted or blocked. To test this, I used Remote Desktop to access this VM successfully and numerous times, but when I check my history, I do not see any record of ntoskrnl.exe being explicitly permitted or blocked. I need to be able to generate a report that specifically shows that file being permitted or blocked. I have tried generating a variety of different reports on the home portal, but none of them had what I needed. Do I need to configure logging and/or am I generating the wrong type of report? Please advise - I have been looking at online resources for hours and any assistance would be greatly appreciated.

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